Privacy Policy

At A&D Transport Service, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and any related services. By using our services, you consent to the data practices described in this policy.

Last Updated: March 23, 2026

1. Information We Collect

We may collect personal and non-personal information when you interact with our services.

1.1 Personal Information

When you book a trip or inquire about an insurance plan, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Trip Details: Pickup and drop-off locations, date, and time of service.
• Payment Information: Credit card details, billing address, and other payment-related data.
• Health Information: Information relevant to medical transport, such as mobility needs or special assistance required.

1.2 Usage and Technical Information

We automatically collect non-personal information about your device and how you use our services. This may include:

• Device Information: IP address, browser type, operating system, and unique device identifiers.
• Usage Data: Pages visited, links clicked, time spent on the site, and other user interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To schedule and manage your transportation, process payments, and provide you with customer support.
• To Improve Our Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our website and app.
• To Communicate with You: To send booking confirmations, service updates, and marketing communications (with your consent).
• For Legal and Security Purposes: To prevent fraud, enforce our terms of service, and comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

• With Service Providers: We may share your information with trusted third-party partners who perform services on our behalf, such as payment processors, marketing platforms, and analytics providers.
• With Our Partners: To provide seamless service, we may share relevant trip details with our partnered drivers or insurance companies, such as MAS Medical Transport or Fidelis Care.
• For Legal Compliance: We may disclose your information if required by law, regulation, or a legal process.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the right to access, update, or delete your personal information. You can also opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

7. SMS Privacy Notice

A & D TRANSPORT SERVICES, INC may collect your mobile phone number when you opt in to receive SMS messages from us. This may occur when you provide verbal consent during a phone call or in person with a representative. Verbal consent is documented before any SMS messages are sent.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in, you may receive SMS messages related to:

• Customer care
• Account notifications
• Service updates
• Scheduling
• Billing communications
• Other business-related messaging

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at:

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

A&D Transport Service
Website: https://adtransportservices.com/
Email: [email protected]
Phone: (607) 433-1726